Refund & Returns Policy

We want you to love your Aniverable purchase, but if something isn’t right, we’re here to help. Please read the following policy carefully.

1. Eligibility for Return

• Items must be returned within 7 days of the delivery date.

• Products must be unused, unopened, and in original condition and packaging.

• Perfumes and beauty products cannot be returned if the seal is broken, due to hygiene and safety reasons.

2. Unboxing Video Requirement

To ensure fairness and avoid fraud, customers must provide a clear unboxing video showing:

• The package condition upon arrival

• The unsealing and opening process

• Any damage, missing, or incorrect items

Returns or complaints without a valid unboxing video will not be processed.

💡 Tip: Please record the unboxing in one continuous shot from before the package is opened until all contents are fully visible.

3. Non-Returnable Items

• Items marked as “Final Sale”

• Gift cards and promotional giveaways

• Opened or used beauty products

4. Return Procedure

• Email [your support email] with your order number, reason for return, and the required unboxing video.

• Upon approval, we will provide return instructions.

• Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

5. Refunds

• Once the return is received and inspected, we’ll notify you of the approval status.

• If approved, a refund will be issued to the original payment method within 5–10 business days.

6. Exchanges

• We only replace items if they are defective or damaged upon arrival.

• For a fast resolution, please send us your unboxing video and order details within 24 hours of receiving the item.